Two factor authentication

[Jay]

Hi,

Since two factor authentication has been required, I no longer am able to login to Digital Archives.  The two factor authentication web page shows my correct phone number, but when I asked for a code through SMS I never receive one.  Is there another way to log in?

[Arkivverket - Kristian Hunskaar]

Two factor authentication is generally not required. It is only required for users who are granted access to certain restricted documents.

 

I can remove the two factor authentication from your account, once I can identify it. I've found an account in our register which I believe is yours; the four last digits in the phone number are 2144. If you can confirm that this is your account, I will remove the two factor authentication.